Privacy Policy
Last updated: December 2024
1. Information We Collect
We collect minimal information necessary to provide our hardware wallet products and support services:
- Contact information (name, email, shipping address) for order processing
- Device serial numbers for authenticity verification and warranty support
- Support inquiries and communication records
- Website usage data (cookies, analytics) with your consent
2. How We Use Information
Your information is used solely for:
- Processing and fulfilling orders
- Providing customer support and technical assistance
- Device authenticity verification
- Warranty service and repairs
- Security notifications about your device
- Website improvement with your consent
3. Private Key Protection
Important: Private Key Privacy
We never have access to your private keys, recovery phrases, or wallet contents.Your hardware wallet generates and stores these entirely offline. We cannot see, access, or recover your private keys under any circumstances.
4. Information Sharing
We do not sell, rent, or trade your personal information. We may share data only:
- With shipping providers for order delivery
- With payment processors for transaction processing
- When required by law or legal process
- To protect our rights or the safety of others
5. Data Security
We implement appropriate security measures to protect your information:
- Encrypted data transmission and storage
- Access controls and employee training
- Regular security assessments
- Secure data processing facilities
6. Cookies and Analytics
We use cookies and similar technologies only with your consent. You can manage cookie preferences through our cookie banner or browser settings.
7. Your Rights
Under GDPR and applicable privacy laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your personal data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
8. Contact Information
For privacy-related inquiries, contact our Data Protection Officer:
Email: privacy@defillama-eu.com
Address: 1331 Brickell Bay Dr, Miami, FL 33131, United States
9. Policy Updates
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.